When you use the website and / or our services, we process certain personal data about you.
To provide you with personalized and efficient information regarding the products and services requested, either via the website, by e-mail, telephone or social media. In order to be able to provide the Services to you. For direct marketing purposes, that is, to provide you with targeted communication, promotions, offers and other advertisements from us and our selected partners. For this, we will ask you for your prior authorization. For performing statistical analyzes intended to improve our website and / or our Services, or for the development of new products or services. To deliver them to a financial institution or payment service provider, to enable your financial institution and the payment service provider to comply with legal obligations. To pass it on to the police or judicial authorities as evidence of possible misdemeanor or if there are well-founded suspicions of a wrongful act or misdemeanor committed by you through your registration on or use of the Website or the Services. In the context of a possible merger, takeover of / by or division of a third party, even if this third party is outside the EEA. If and when your registration on the website or use of the website or the services can be considered to be (a) a violation of the terms or intellectual property rights or any other rights of third parties, (b) a threat to the security or integrity of the Services, (c) a danger to the website or the Services or the systems which belong to us or which belong to our subcontractors as a result of viruses, Trojans, spyware, malware or any other form of malicious code, or (d) in any way unlawful or unfair, discriminatory or insulting, we may process your personal data for our benefit, that of our partners or third parties.
We do not send your personal data in an identifiable manner to third parties if this is not necessary to allocate the Services, without your explicit permission.
We may use external collaborators to provide the Website and / or the Services to you. We ensure that third party processors can only process your personal data on our part and on written instruction. We guarantee that all external contractors have been selected with due care so that we can rely on the security and integrity of your personal data.
We may provide anonymous and / or approved data to other organizations who may use this data to improve products and services and organize the marketing, presentation and sale of tailored products and services.
We will take appropriate technical and organizational measures to secure your personal data against unauthorized access or theft and against unintentional loss, manipulation or destruction. Access by our staff or the staff of our external contractors is only possible when absolutely necessary and is subject to very strict confidentiality obligations. However, you must understand that providing security and protection is only a commitment of effort to the best of our ability and can never be guaranteed.
You have the right to request access to all of your personal data that we process. Access requests for purposes clearly harmful to us and which may cause overload or damage, however, will not be processed.
You have the right to request that any incorrect or inaccurate personal data about you be corrected free of charge. If you are registered on our website, you can correct a lot of this data yourself through your profile. When such a request is made, you must also provide proof that the personal data for which you are requesting a correction are incorrect.
You have the right to revoke your authorization to process your personal data. You can revoke your authorization at any time by sending a e-mail.
Instead of requesting deletion, you can also request to limit the processing of your personal data when (a) you dispute the accuracy of such data, (b) the processing is unlawful, (c) the data is no longer useful for the stated objectives, but that you need them to defend yourself in legal proceedings.
You have the right to object to the processing of personal data when you can demonstrate that there are serious and justified reasons linked to special conditions and which justify such an opposition. If the processing concerned is marked as direct marketing, you have the right to object free of charge and without justification to such processing.
When your personal data is processed on the basis of authorization or on the basis of a contract and the processing is carried out by automated means, you have the right to receive the personal data that you have provided to us in a structured, commonly used format. and machine-readable and, if technically possible, you have the right to transmit this data directly to another service provider. The technical feasibility of this is exclusively assessed by us.
If you want to submit a request to assert one or more of the aforementioned rights, you can send an e-mail. This request must clearly state the right you want to exercise and the reason for which you want to exercise it. It must be dated and signed and be accompanied by a scanned digital copy of a valid identity card proving your identity. We will notify you immediately upon receipt of such a request. If the request is justified, we will respond to it as quickly as reasonably possible and no later than thirty (30) days after receipt of the request.
If you have a complaint about the processing of your personal data by us, you can always contact us by email. If our response is still unsatisfactory, you are free to lodge a complaint with the competent data protection authorities, the Belgian Data Protection Authority. For more information, go to www.autoriteprotectiondonnees.be.